I knew it was going to be a bad morning, as soon as I arrived at the grotto and saw the face of the woman that made my eyes well up the previous night.
As anyone who works in retail or in a customer service capacity will know, despite being the five minutes before the end of the day usually being a happy time, it is also one of extreme stress: You know you’re going to get a customer just before you close and they are going to make your life hell.
If you’re in an office and have no face-to-face contact with a person you just don’t have to answer the phone, but in retail there is nowhere to hide.
I won’t go into details about this woman because it makes my temperature rise just thinking about her and despite lumps of snow still falling off my roof I’m not that cold that I need it to!
I should have finished ten minutes before this woman smelling of alcohol and fags decided to make a scene and as her face greeted me the next day on the computer screen my stomach lurched.
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